WHO ARE WE?
This website mduka.store (the “Website”)
is owned and operated by Twigalpha Company Limited (registered in Tanzania
under tax identification number 128-200-142 and with its registered office on
the 2nd floor of Capital Plaza, Mbezi Beach, Dar es Salaam) (called
in this notice “Mduka”, “we”, “our” or “us”).
PURPOSE OF THIS NOTICE
This privacy notice tells you about the information we collect about you when
you visit our Website or otherwise provide us with information.
It also tells you how you can exercise your rights (including
the right to object to some of the data handling we carry out). More information
about your rights and how you can exercise them is set out in the “Your Rights”
section below.
WHAT PERSONAL DATA DO WE COLLECT?
(1) SITE TRAFFIC DATA AND INFORMATION ABOUT YOUR COMPUTER
How do we use this data?
When you browse our Website, we use cookies to collect:
- Information
about your use of our Website – we collect
standard internet log information and details of visitor behaviour
patterns.
- We use this information to record visitor numbers, their use of different areas of the Website and any useful features or links. We do not use this information in any way that would identify you personally.
- We use a third parties, Google Analytics, HotJar and Nosto to collect this information[A1] but it is only processed in a way which does not identify anyone. We do not make, and do not allow Google or any other third parties to make, any attempt to find out the identities of those visiting our website”;
- Information
about your computer; this includes your
IP address, device type, operating system, browser type, events, viewed
products, cart content, liked products, disliked products, external
campaign attributions, clicked recommendations and country code.
- We use this information to help maintain the security of our Website and to identify trends so that we can improve its performance.
- We use information collected by Nosto [A2] to present you with tailored content, including information about products and promotions that, based on your browsing history, we think will be of interest to you.
- We also use this information to customise the Website according to your interests and to ensure the Website’s content is presented as effectively as possible for you and to enable you to participate in interactive features of the Website, when you choose to do so.
- We do not use this information in any way that would identify you personally.
We collect this information for the purpose of our
legitimate interests in maintaining and managing our Website and ensuring its
security. If you do not want us to collect this information you can use your
web browser’s “do not track” (“DNT”) facility to tell us that you don’t want to
be tracked when you visit our Website. Further information about DNT can be
found at https://allaboutdnt.com.
For more information about how we use cookies on our Website, see our Cookies Policy.
How long do we keep this information for?
We will only keep information about your visit to our Website for as long as is
necessary for the purposes we’ve mentioned. Typically we delete browsing data
every 14 months.
Who do we share this information with?
We share information about visitors to our Website with service providers who
help us administer and manage the Website. We also share information about your
use of our Website with advertising networks, although you cannot be personally
identified from this information.
If you require further information about these safeguards, please contact us at
info@mduka.store
(2) INFORMATION YOU SEND US
How do we use this data?
You do not have to supply us directly with any information when you use our
Website. If you choose to use our ‘contact us’ feature or otherwise get in
touch with us, we will use the information you send us for the purpose of
responding to your enquiry. When we use your personal data for this purpose, we
do so for our legitimate business interest in communicating with you in
accordance with your wishes and expectations. We will also use this data for
the purpose of our legitimate interests in accessing appropriate professional
advice and in order to ensure we comply with legal obligations to which our
business is subject.
General enquiries about our recruitment procedures are welcome but we are not
able to consider CVs or job applications sent to us via this Website. If you do
use this Website to send us this type of information, it will be securely
deleted on receipt.
How long do we keep this information for?
We will only keep your information for as long as is necessary in order to
manage your query. We usually keep records of routine queries for 6 months but
in some cases (for example where the query relates to a contract between us, or
where we need to obtain legal advice in order to respond to a complaint) we may
need to retain a record of our communications for up to 6 years.
Who do we share this information with?
We will share your data with our service providers and our professional
advisers if this is necessary in order to resolve a query or complaint.
Otherwise we will not share your information with any third party unless:
- we have your permission;
- we are required to do so by law;
- this is necessary so that we can enforce our terms of use, rights or property or the rights or property of any third party; or
- this is necessary in connection with the sale of our business or its assets (in which case your details will be disclosed to our advisers and any prospective purchaser’s advisers and will be passed to the new owners).
(3) INFORMATION ABOUT YOUR ON-LINE TRANSACTIONS
How do we use this data?
If you use our Website to place an order with us, we will ask you to supply us
with the information we need in order to process your order. We collect this
information because it is necessary for the performance of our contract with
you.
How long do we keep this information for?
We keep information regarding your on-line transactions for 6 years.
Who do we share this information with?
We share information about your on-line transactions with our suppliers and
service providers where this is necessary to manage on-line payments, or to
fulfil and deliver on-line orders.
Otherwise we will not share your information with any third party unless:
- we have your permission;
- we are required to do so by law;
- this is necessary so that we can enforce our terms of use, rights or property or the rights or property of any third party; or
- this is necessary in connection with the sale of our business or its assets (in which case your details will be disclosed to our advisers and any prospective purchaser’s advisers and will be passed to the new owners).
(4) INFORMATION YOU GIVE US WHEN YOU SIGN UP FOR OUR NEWSLETTER, ENTER A
COMPETITION, PRIZE DRAW, OR PROMOTION, COMPLETE A SURVEY, OR CREATE AN ONLINE
ACCOUNT
How do we use this data?
You do not have to supply us directly with your personal data when you use our
Website. However, some communications, services and facilities can only be
provided if you supply us with relevant details. For example, if you sign up
for our newsletter, enter a competition, prize draw or promotion, complete a
survey or create an account you will be asked to provide us with your contact
details. If we ask you to supply us with information that is not strictly
necessary in order for us to provide you with the communication, service or
facility you are interested in, we will make this clear. This might be because
it’s useful to us in helping us learn more about our customers or enhance our
products and services.
If you do sign up for our newsletter, enter a competition, prize draw or
promotion, complete a survey, or set up an online account we will use the
personal data you provide :
- to provide you with newsletters and other promotional information that you request from us;
- to provide you with specific information about our products and services where you request this;
- to manage your online account;
- to improve our understanding of the needs and interests of our customers and contacts; and
- to notify you about changes to our service.
When we use your personal data for these purposes, we
do so for our legitimate interests in managing and administering online
accounts and for our legitimate business interests in developing and promoting
our goods and services and communicating with you in accordance with your
wishes and expectations. You can object to our use of your data for these
purposes at any time. For further information about the way we use your data
for direct marketing purposes see our direct marketing section.
We will also use this data for the purpose of our legitimate interests in
accessing appropriate professional advice and in order to ensure we comply with
legal obligations to which our business is subject.
If you provide us with your information in connection with a competition entry,
prize draw or promotion, we will use this to administer our competition, to
communicate competition results where relevant and to deliver prizes. When we
use your personal data for these purposes, we do so because it is necessary for
us to collect and use this information for the performance of our contract with
you in accordance with our competition rules.
How long do we keep this information for?
Information we hold for the purpose of managing your online account or profile
is held by us for as long as your account or profile continues to be active.
Information we hold for market research purposes is not usually held in a form
that will identify you for longer than 6 months.
Information we hold in connection with the management of competitions, prize
draws, and promotions is usually held for 6 years.
Information we hold for direct marketing purposes so that we can send you
newsletters and other promotional material is held by us for as long as you
continue to be interested in receiving our marketing communications. However
you can tell us to stop using your details for marketing purposes at any time
by using the unsubscribe link in our emails or contacting us at info@mduka.store
Who do we share this information with?
We share this data where necessary with our suppliers, service providers and
professional advisers.
Otherwise we will not share your information with any third party unless:
- we have your permission;
- we are required to do so by law;
- this is necessary so that we can enforce our terms of use, rights or property or the rights or property of any third party; or
- this is necessary in connection with the sale of our business or its assets (in which case your details will be disclosed to our advisers and any prospective purchaser’s advisers and will be passed to the new owners).
(5) DIRECT MARKETING
How do we use this data?
We will use contact details you give us to deliver promotional information that
you request or that we feel may interest you. We will also use this information
to gain insights into the needs and interests of our customer base and to
evaluate the effectiveness of our marketing activities.
We will only contact you for marketing purposes by email if you have consented
to this.
When we use your data for our direct marketing purposes we do so for our
legitimate interests in promoting our business and the goods we offer.
How long do we keep this information for?
We keep information for direct marketing purposes for as long as you continue
to be interested in receiving our marketing communications. We use tracking
technology to help us monitor the effectiveness of our e-marketing and delete
contacts from our e-marketing database after 2 years of recipient inactivity.
You can tell us to stop using your details for marketing purposes by contacting
us at info@mduka.store and can opt out of email marketing at any time by
using our unsubscribe feature.
Who do we share this information with?
Where necessary we share this data with our suppliers and service providers.
Otherwise we will not share your information with any third party unless:
- we have your permission;
- we are required to do so by law;
- this is necessary so that we can enforce our terms of use, rights or property or the rights or property of any third party; or
- this is necessary in connection with the sale of our business or its assets (in which case your details will be disclosed to our advisers and any prospective purchaser’s advisers and will be passed to the new owners).
YOUR RIGHTS
You can ask us at any time to provide you with a copy of your personal data. In
relation to personal data you have supplied to us, and which is held by us for
the purpose of entering into a contract between us or on the basis of your
consent, you are entitled to ask us for a copy of this information in a
structured, commonly used and machine readable format so that you can reuse it
or share it with other organisations.
If you think the personal data we hold about you is inaccurate or incomplete,
you can ask us to correct it or complete it.
In some circumstances you also have the right to object to our processing of
your data and can ask us to restrict our use of your data and to delete it.
There are some exceptions to these rights, however. For example, it will not be
possible for us to delete your data if we are required by law to keep it or if
we hold it in connection with a contract with you. Similarly, access to your
data may be refused if making the information available would reveal personal
information about another person or if we are legally prevented from disclosing
such information.
If you wish to exercise any of these rights you should contact us at info@mduka.store
This privacy notice was last updated on 1st June 2019.